SHOPPING and SHIPPING INFORMATION
We have FREE shipping on all orders $69 and above. Below $69 we have a flat fee of $7.95. All our orders ship USPS (United States Postal Service).
If you need to have your order shipped by other carriers (FedEx®, UPS®) please email us at joe@cabinbright.com and we will accommodate you.
We do have a USPS Priority shipping option on our checkout page for $10.95 which is a flat fee for any order. There is also an Express Priority option which usually gets your order to you in 2 days or less depending on your location in the country.
We also have an international shipping option for our global markets.
We ship USPS (United States Postal Service) First-Class Mail® Parcel Service for any package up to 16 ounces. This seems to be the most convenient and cost-effective shipping method. Your package will take between 2-5 business days to arrive after it enters the Postal system. Unfortunately, I am NOT responsible for what happens to the shipment after it leaves our facility. This could be delayed on weekend orders which typically ship on the following business day, usually a Monday.
If you need your order sooner, you can check the Priority Shipping Option on the checkout page.
When you place your order you will receive a confirmation email within a few minutes or less. Please look over your order carefully to see if it is correct. Several of our customers have noticed they order the wrong bulb or color temperature. If this is indeed the case, please call us immediately at 513-899-9152 and we will make the necessary corrections.
When we receive the order the receipt is printed and we pick, test, then pack the items. Next, we weigh the shipment, apply the postage and get it into the system. Usually, this process occurs the same day you place the order except on weekends and holidays.
Tracking Your Order:
When we print the shipping label you will first receive an email saying your order is complete. Shortly after you will receive another email giving you your tracking information where you can track your package all the way to your mailbox.
NO! An account is helpful if you need to use the Wishlist, access your past orders, have multiple shipping addresses, post reviews, or want to store your credit card for future orders and faster checkout. Rest assured the security and protection of your account is our ultimate concern.
Just fill out the form on the account page and follow the instructions and you’ll be good to go!
When you register for an account you have the ability to save any product you may like in a special place, the Wishlist. You can access this at any time. This feature allows you to determine what you may want or need to switch out your bulbs and save them in one place for future reference. It is easy to then place the bulbs you need in your shopping cart when you are ready to purchase.
PAYMENT and RETURN INFORMATION
When you checkout there is a section at the bottom of the checkout page. We take all major credit cards as well as PayPal.
Our website is secured with the latest state-of-the-art SSL Certificate guaranteeing a carefree and secure checkout. If you have any problems or questions, please call us at 513-899-9152.
When you place your order you will receive a confirmation email within a few minutes or less. This is a receipt, not an invoice. You have already paid for your order on our checkout page so an invoice is not necessary.
When your order arrives there will be a paper copy of your receipt in the package. Please hold on to this so if you need to reorder or you have issues you know what you ordered.
Yes!
If you change your mind or realize you made a mistake ordering, please fill out the RETURN AUTHORIZATION FORM. If you have problems with the form email us immediately,joe@cabinbright.com. Please include your order number ready. NOTE: THERE WILL BE NO RETURNS WITHOUT THE COMPLETED RETURN AUTHORIZATION FORM.
The best most efficient way to start the return process is to fill out the RETURN AUTHORIZATION FORM. If you have problems with the form email us immediately, joe@cabinbright.com. Please include your order number.
NOTE: THERE WILL BE NO RETURNS WITHOUT THE COMPLETED RETURN AUTHORIZATION FORM.
We will correct the problem and ship the correct or replacement product out the same day.
All of our bulbs are tested BEFORE we put them in your package. Occasionally, we have a product that fails. It may have a manufacturing defect or was partially damaged during shipping. If this happens, it is our pleasure to replace the defective product.
If your bulb fails, the best most efficient way to start the return process is to fill out the RETURN AUTHORIZATION FORM. If you have problems with the form email us immediately, joe@cabinbright.com. Please have your order number ready.
NOTE: THERE WILL BE NO RETURNS WITHOUT THE COMPLETED RETURN AUTHORIZATION FORM.
This allows us to look up your order to ensure accurate bulb replacement. Please return the defective products. When we receive the defective products we will ship the replacements. Please return the defective product via First-Class Mail® in secure packaging.